What To Expect

After Booking

Once you have booked your ride, you will receive an email confirmation with all the details. For rides TO Denver International Airport, the listed pickup time is an estimate. You will receive a confirmation call or text with an exact 5 minute pickup window the night before travel.  All confirmation calls and texts should be completed by 8:00pm mountain time. If you do not receive your call or text, please call us to get your updated 5 minute pick-up window. Please be ready to go at the beginning of your pickup time so that we can maintain an on time arrival at DIA!

Trip Time

Trips to and from DIA and our hubs are about 60 minutes. The departure/arrival point in Fort Collins is the Harmony Transportation Center, and in Loveland it is the Loveland Shuttle Stop in front of the Hampton Inn on Stone Creek Circle. We operate a hub and spoke model, so once the main vehicle arrives in town, you will usually transfer to a smaller van for home and business drop-offs.

 

 

General Information

Airport Pickup Location

Green Ride pickup up at Denver International Airport is on the EAST side of the main terminal. Exit through DOOR 507 and find us at Island 5 under the special permits sign.  For service to Northern Colorado and Wyoming, look for a white vehicle with Green Ride lettering on the side. Most (but not all) Boulder & Longmont vans are green vehicles with white lettering. Your driver will be able to confirm that you are on the correct vehicle.

Luggage Guidelines

Two checked bags per traveler are included; each additional bag is $3/per piece.  Any luggage that is over 50 lbs (23 kg) or exceeds 55″ (140 cm) in any dimension is considered oversize and will incur an additional charge of $3 per piece. Examples of oversize luggage include golf bags, skis, large boxes, hockey bags, etc. Bicycles are accepted as long as they are in a box and prepared for airline travel. Each bike in a box is $5.

Refunds 

To cancel a reservation and receive a full refund, passengers must call by 11:59pm the day before their travel date.  Same day reservations are non-refundable.  (Effective for reservations booked on or after June 27, 2018.)

Gratuities

The listed rates do not include a driver or reservation agent gratuity. You should never see a sign nor hear a request for a gratuity from any of the Green Ride employees. However, if you are so inclined, you may include a gratuity with your reservation or give a gratuity at the time of service.